Day Health Refund & Cancellation Policy
At Day Health, we are committed to delivering exceptional multilingual healthcare staffing and language services. We understand that circumstances may change, and we aim to provide a fair and transparent refund and cancellation policy for our clients.
1. Cancellations
a. Staffing Services
Before Assignment: If you cancel a staffing request before we have assigned a professional to your facility, you are eligible for a full refund.
After Assignment: Once a healthcare professional has been assigned, cancellations may incur fees to cover administrative and scheduling costs. The specific fee will depend on the timing and nature of the cancellation.
b. Interpretation Services
More than 48 Hours in Advance: Cancellations made more than 48 hours before the scheduled interpretation session will receive a full refund.
24 to 48 Hours in Advance: Cancellations made within this window will incur a 50% cancellation fee.
Less than 24 Hours in Advance: Cancellations made less than 24 hours before the scheduled session are non-refundable.
c. Translation and IME Services
Before Work Commences: If you cancel before we have begun work on your translation or IME documentation, you are eligible for a full refund.
After Work Commences: If work has already started, refunds will be prorated based on the amount of work completed up to the point of cancellation.
2. Revisions and Edits
We strive for accuracy and client satisfaction in all our services.
Translation and IME Documentation: If you identify errors or require revisions, please contact us within 7 days of delivery. We will make necessary corrections promptly at no additional cost.
Interpretation Services: If you have concerns about an interpretation session, please notify us within 24 hours. We will review the session and address any issues accordingly.
3. Delivery Delays
We are committed to meeting agreed-upon deadlines.
Staffing and Interpretation Services: If we fail to provide the scheduled professional within the agreed timeframe, you may be eligible for a partial refund or credit, depending on the circumstances.
Translation and IME Services: If we do not deliver the completed work by the agreed deadline, and no prior arrangement has been made, you may be eligible for a partial refund, calculated based on the delay duration.
4. Quality Assurance
Your satisfaction is our priority.
If you are dissatisfied with the quality of our services, please contact us within 7 days of service delivery. We will review your concerns and, if necessary, provide revisions or a partial refund, depending on the nature of the issue.
5. How to Request a Refund or Cancellation
To request a refund or cancel a service, please contact our customer support team:
Email: email@dayhealth.org
Phone: 1-800-XXX-XXXX
Please include your service details and reason for the request. We will process your request promptly and keep you informed throughout the process.
Note: This policy is subject to change. Please refer to our website for the most current version.